Your Right to Return

You have 14 days from the date of delivery to return an item for a refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

To start a return, email us at info@scrollandsnatchbargains.co.uk with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Items We Cannot Accept Back

• Items that have been used, damaged, or are missing original packaging
• Perishable goods or items marked as non-returnable at the time of purchase
• Personalised or custom-made products
• Items returned after the 14-day window without prior agreement

Faulty or Damaged Items

If your item arrives damaged or is faulty, please contact us within 7 days of delivery. Include your order number and a photo of the damage. We will arrange a replacement or full refund at no cost to you, including return postage.

Refund Process

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation once your refund has been processed.

Please allow additional time for your bank or card provider to show the refund in your account.

Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or the wrong item was sent. We recommend using a tracked service as we cannot accept responsibility for returns lost in transit.

Contact Us About a Return

Email: info@scrollandsnatchbargains.co.uk

Please include your order number in all correspondence to help us resolve your query as quickly as possible.